Delivery methodology to ensure success

We have a four-step approach to delivering valuable software solutions.

This approach ensures we understand what success looks like, what the deliverables are, how you’ll measure success and what’s required to take the changes to market in a way that is bought into by all parties...

At Formidable Minds we take an approach to delivery that ensures a collaborative approach to ensure we deliver a solution that meets the needs of our customers.



At Formidable Minds we pride ourselves on taking a transparent approach to delivery ensuring that we guide and give full information that leaves our customers in a position to make informed decisions about their Salesforce implementation.

We have a four-step approach to delivering valuable software solutions. This approach ensures we understand what success looks like, what the deliverables are, how you’ll measure success and what’s required to take the changes to market in a way that is bought into by all parties and with the mechanics around it that enable you use Salesforce CRM to drive your business.

Step 1 – Discovery

At this step we spend time with you understanding your business priorities, business model, problems, opportunities and goals so that we can ensure the CRM system supports you in achieving your business goals.

The outputs from this stage include;

• a costed statement of work with
• Proposed order of delivery,
• A project initiation plan,
• Breakdown of deliverables
• Understanding of the transformation needed in your business to maximise ROI of Salesforce.

Step 2 – Sprint Scope

During this step we in collaboration with you to break down the high-level deliverables into user stories that are built around a piece of working functionality and written with the users requirement in mind. The user stories have acceptance criteria that dictate how to test the functionality meets the needs of the user.

The outputs from this stage include; 

• A backlog of prioritised user stories that are broken down into sprints by the delivery team during a sprint mapping exercise.

Step 3 – Iteration

During this step the delivery team at Formidable Minds work on the user stories built in step 2 to deliver working functionality for your team. Each user story is delivered and tested using the acceptance criteria attached to each story. At the end of the sprint (1 or 2 weeks in length) the user stories are all signed off with you and feedback is sought to confirm that we’re going in the right direction and the current prioritisation of stories is correct.

The outputs from this step are; 

• Working functionality ready to go live
• An updated list of priorities based on progress and any changing requirements
• Reporting to show progress (actual vs expected)
• Updated list of requirements, risks and issues

Step 4 – Releasable software

This is where we go live with all the functionality that has been delivered. We work with you during this time to ensure your users are ready to use the new functionality, that they’ve been trained on the system and the communication plan is ready to be executed.

Outputs from this stage; 

• Live functionality
• User training
• Communication plan
• Business process transformation
• Supporting Operating mechanisms in place

"We spend time with you understanding your business priorities, business model, problems, opportunities and goal…"